Train Chatbot
Overview
Streamline your chatbot's efficiency by setting up message forwarding with your support ticket provider to DocsHound, allowing you to configure rules and actions that manage message flow effectively.
Groove Setup
Define Rule Triggers
If you use Groove, to access the rule creation form, go to the Settings menu, and select Rules. Click on the Create Rule button.
To set triggers for message handling, you will see a form with various options. Use the Toggle switch to activate the rule.
For defining conditions, use the provided Checkboxes. For example, check Inbound message received to trigger the rule on receiving a message.
The Dropdown menu labeled Immediately can be used to specify when the rule should take effect.
Activate Rule
To activate the rule for message handling, toggle the Rule is active switch. Turning it on ensures that the rule is applied to incoming and outgoing messages based on the defined actions.
Activate Your Rules
Ensure your message handling rules are activated to apply them successfully. If rules aren't activated, their configurations won't take effect.
Specify Forwarding Actions
In the actions section, choose the Forward conversation checkbox to define that messages will be forwarded. This action ensures that conversations meeting your defined triggers are sent to a specific email.
Next, utilize the Email address textbox to input the email where forwarded messages should be sent. This step links the action to an external contact point, ensuring accurate message delivery.
Enter Email Address
To forward messages correctly, you must enter an email address in the Email address Textbox. This step is critical because any mistakes in the email address will result in misdirected or lost messages.