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Integrations

Intercom Integration

Overview

Publishing guides to Intercom using DocsHound lets you use DocsHound to create documents in Intercom's knowledge base.

Connect Intercom Integration

After creating your DocsHound account, you need to connect your Intercom account using the following steps:

  1. Access settings via the gear icon in the top right

  2. Open the Integrations tab in the window that appears

  3. Click Connect next to the Intercom icon

  4. Authorize the app via the application

Permissions

When connecting DocsHound to Intercom, a few permissions are needed. These help DocsHound manage and publish articles in Intercom's knowledge base effectively.

  • Read and List Articles and Read and Write Articles: You need these to let DocsHound handle articles in your Intercom knowledge base.

  • Read admins: This allows you to show and pick the author of articles you export.

With these permissions, DocsHound can work smoothly with Intercom, ensuring your guides reach your users right where they need them.

Disconnect Integration

If you wish to disconnect your DocsHound to Intercom integration, you can do so by:

  1. Open the guide settings by clicking on the gear icon in the top right corner of the screen.

  2. Select the Integrations tab to find a list of available integrations.

  3. Next to Intercom's icon, you'll see a Disconnect button. Click on it to remove the integration.