Overview
Export articles to Intercom by selecting the correct options for collection, authorship, and publication status.
Exporting Your Article to Intercom
Click the
Exportbutton next to the article title in the article editor.Open the export dialog by clicking on the
Intercomlogo.Select the collection where you want your article to go.
Choose an author from the list of Intercom's admins.
Set whether you want to publish the article immediately or export it as a draft.
Confirm your export settings to finish.
Updating Intercom Articles
After integrating DocsHound with Intercom, updating an exported article is straightforward. This prevents the creation of duplicate articles. Every time you choose to update an article already exported to Intercom, DocsHound ensures that the article is refreshed with the latest changes rather than creating a new one.
Update Your Articles with Multimedia
When you update an article, it supports multimedia. Any visual content you include in your DocsHound articles will be seamlessly exported and displayed in Intercom.
Moving and Unpublishing Intercom Articles
If you want to move an article to a different collection or change its status from published to draft (or vice versa), simply click on the Intercom logo next to the article title in the DocsHound editor. This will open a dialog box.
In this dialog box, you can select a new collection for your article or choose a new publish status. If you decide to update an article that’s already in Intercom, re-exporting it will update the existing one instead of creating a duplicate.
Changing an article from published to draft will remove it from public view in Intercom, and moving it to a different collection allows you to organize your content. These changes can be made as often as needed to keep your support documentation tidy and relevant.