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Support and Sales Workflows

Mode/Platform

Choose Platform

The platform attribute defines where the chatbot is used, such as a marketing site (site), application (app), or documentation platform (docs).

To adjust the chatbot's behavior and track the source of tickets and logs, set the platform attribute accordingly. For example, to use the chatbot on a documentation site, you would set the attribute as platform='docs'.

html
<docshound-chat platform="site"></docshound-chat>

Mode

Primary Focus

Typical CTAs

Site

Marketing

Contact Sales, Schedule a Meeting

App

Support/Feature Requests

Request Feature, Report Bug

Docs

Support/Information Access

Contact Support, Contact Legal