Editor loading issues
Overview
Discover how to identify and troubleshoot common issues that can occur when loading the DocsHound editor, including simple steps to resolve these errors and ensure smooth operation.
Troubleshooting Steps
Clear your browser cache.
Disable Chrome extensions.
Use incognito mode in Chrome.
Update your Chrome browser.
Update McAfee WebAdvisor.
Report the issue to support.
Common Causes and Solutions
Browser Cache Issues
Browser cache stores data from websites to speed up loading times on future visits. Sometimes, outdated or corrupted cache data can cause loading issues in web applications like DocsHound.
Clearing the cache can resolve these issues by removing the stored data and forcing the browser to fetch the latest version of the web page.
To clear your browser cache, follow these steps:
Open your browser settings.
Locate the Privacy or History section.
Find the option to clear browsing data or cache.
Select the cached images and files option.
Confirm to clear the data.
Clearing the cache can lead to improvements like faster loading times and reduced errors, ensuring a smoother experience when using DocsHound.
Chrome Extensions Conflicts
Chrome extensions can sometimes interfere with the DocsHound editor. Extensions can introduce conflicts or performance issues that affect how the editor operates.
To identify problematic extensions, follow these steps:
Disable all Chrome extensions one by one.
After disabling each extension, try reloading the DocsHound editor to see if the issue is resolved.
Repeat this process until you identify the extension causing the issue.
Another method for troubleshooting is to use Chrome's incognito mode:
Open a new incognito window in Chrome (Ctrl+Shift+N).
Log in to DocsHound and try accessing the editor.
If the issue does not occur in incognito mode, it's likely an extension is causing the problem.
McAfee WebAdvisor Issues
There have been reports of McAfee WebAdvisor causing performance issues when used with Chrome. If you're experiencing problems, make sure both Chrome and McAfee are up to date.
Updating to the latest versions of Chrome and McAfee may resolve the issue. Ensuring that both the browser and the security software are running the most recent updates can help improve compatibility and performance.
If problems persist, check for any recent updates available for both Chrome and McAfee WebAdvisor. Keeping your software up to date is important for smooth operation and avoiding such issues.
Update Your Software
Keeping your software updated can prevent issues. Make sure both Chrome and McAfee are running the latest versions to improve compatibility and performance.