Uptime

Overview

Learn how DocsHound ensures 99.9% uptime with its globally distributed CDN and performance caching. Discover how this reliability impacts your documentation's availability and user experience.

Uptime Features

CDN Performance

DocsHound uses Content Delivery Networks (CDNs) to boost performance by caching content around the globe. This ensures that users can access documentation quickly, regardless of their location.

With global coverage, CDNs reduce load times by serving cached content from the server nearest to the user. This not only improves accessibility but also enhances the overall user experience.

99.9% Uptime

DocsHound guarantees 99.9% uptime for users. This means that the service will be available and operational 99.9% of the time within any given month. This calculation translates to just under 45 minutes of potential unplanned downtime per month.

The uptime guarantee ensures high reliability for your documentation needs. With 99.9% uptime, you can rely on DocsHound to be available when you need it, minimizing disruptions and maintaining continuous access to your support documentation.

Enterprise Package

The enterprise package of DocsHound is designed to cater to the specific needs of businesses. This package includes options for custom agreements and SLAs (Service Level Agreements) to ensure that your documentation requirements are met.

Custom agreements allow you to tailor the terms and conditions of the service to match your business needs. These agreements can include specific requirements for response times, support levels, and other service-related details.

SLAs in the enterprise package provide clear expectations for service performance. This can include guaranteed response times for support requests, uptime commitments, and other metrics that are important to your business.

Frequently Asked Questions

• What is CDN?

  A Content Delivery Network (CDN) is a system of distributed servers that deliver web content to users based on their geographic location. This helps improve performance and load times.

• How do you ensure 99.9% uptime?

  We use a network of CDNs and performance caching to ensure high availability and reliability, achieving 99.9% uptime.

• What are the details of the Enterprise package?

  Our Enterprise package offers advanced features and performance benefits. For more information, please reach out to our sales team.

• Do you offer custom SLA options?

  Yes, we provide custom Service Level Agreements (SLAs) for our Enterprise customers. Please contact our sales team to discuss your requirements.